Last updated on May 26, 2025.
Refund Policy
At Tolsim, we strive to ensure our customers are fully satisfied with their eSIM purchase. Due to the digital nature of eSIM products, please read our refund policy carefully before making a purchase.
Company: Skyline Solutions UAB
Address: Giedraičių g. 39-R53, Vilnius, LT-09302
Company Reg. No.: 306947870
Email: [email protected]
Non-Refundable Products
Once an eSIM QR code or activation information has been delivered to the customer (by email or through the user dashboard), the product is considered used and is non-refundable, regardless of whether it has been activated or not.
Refund Eligibility
You may request a refund before the eSIM activation details are delivered only in the following cases:
You accidentally purchased the wrong product and have not received activation data.
Your device is not compatible with eSIM (and activation has not occurred).
Payment was duplicated in error.
Refunds will be issued to the original payment method used for the transaction.
Ineligible Refund Situations
We do not offer refunds in the following cases:
The eSIM has been activated or scanned.
You experience connection or coverage issues due to factors beyond our control (e.g., local network availability, signal strength, device settings).
Incorrect installation due to user error.
Change of mind after delivery.
How to Request a Refund
To request a refund, please contact our support team at [email protected] within 7 days of purchase and include the following:
Order number
Date of purchase
Reason for the refund request
Confirmation that the eSIM has not been activated or used
We aim to review all refund requests within 3 business days.
Contact
If you have any questions about this policy, please reach out to us at [email protected].