Tolsim
Excellent eSIM Experience
Enjoy fast eSIM activation, zero roaming fees, and reliable global coverage. Stay connected wherever you go — easy, secure, and perfect for every journey.
How can we help you?
Discover flexible eSIM plans, instant setup, and support to keep you connected anywhere you go.
No roaming fees
Travel globally without paying extra. Our eSIM plans come with absolutely no roaming charges.
Keep your physical SIM
No need to remove your current SIM. Use our eSIM alongside it for dual-network convenience.
Easy setup
Activate your eSIM in minutes. Just scan a QR code—no waiting, no hassle, no technical skills needed.
eSIM
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Are you having trouble with something?
Our team is ready to help you solve any issue fast.
Frequently Asked Questions
Find helpful information to answer your questions
General
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without using a physical SIM card.
How do I know if my device supports eSIM?
Most newer smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and others.
What countries do you support?
We offer eSIM data plans in over 100 countries and regions. You can select your destination country on our homepage to view available plans.
Can I use eSIM for calls and texts?
Our eSIM plans are primarily for data usage. Some plans may include VoIP options, but standard voice calls and SMS are not typically supported.
eSIM Activation & Setup
How do I install my eSIM?
After purchase, you will receive a QR code via email. Simply scan the code with your phone’s camera and follow the instructions in your device settings to activate the eSIM.
Can I install my eSIM later?
Yes! You can save the QR code and install the eSIM at a later time. We recommend doing this before your trip.
Can I reinstall my eSIM on another device?
eSIMs are usually one-time use and tied to the first device where they’re activated. If you need to switch devices, please contact our support team.
How long does it take for the eSIM to activate?
Activation is typically instant after installation. In rare cases, it may take a few minutes.
Billing & Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and several local payment methods depending on your location.
Will I be charged immediately after purchase?
Yes, your payment will be processed right after you complete your order.
Do you offer refunds?
Refunds are available if the eSIM has not been activated. Once an eSIM is installed or used, we cannot issue a refund. Please read our Refund Policy for full details.
Are there any hidden fees?
No, all prices are transparent. What you see during checkout is what you pay.
Data Usage & Plans
Can I top up my data plan?
Some plans support top-ups. You’ll see the top-up option in your account dashboard if it’s available for your eSIM.
What happens when I run out of data?
Once your data is used up, your connection will stop. You can purchase a new eSIM plan or top up if supported.
Can I share my eSIM data via hotspot?
Yes! Most of our eSIM plans support tethering/hotspot. Please check the plan details before purchase.
Is the data plan unlimited?
Some of our plans offer unlimited data with a fair usage policy. Others have a fixed data limit. Always check the plan description.
Support & Troubleshooting
What should I do if my eSIM isn’t working?
First, ensure your device supports eSIM and the QR code was scanned correctly. Restart your device and check your APN settings. If the issue persists, contact our 24/7 support team.
How can I contact support?
You can reach us via live chat on the website, email at info@tolsim.com, or through our contact form.
Do you offer support in different languages?
Yes, our support team can assist you in multiple languages, including English, Spanish, French, and more.