TolSim
Your Seamless
eSIM Solution
Get eSIM plans designed specifically for your device. Travel freely and stay connected—without the hassle of roaming fees.
No roaming charges
Stay connected wherever you go
with zero surprise fees while traveling
Keep your physical SIM
Use it calls while your eSIM
takes care of your data on the go
Easy setup
Activate and setup
your eSIM in just minutes
Top Destinations
Pick your destination and find a data plan that suits your needs
Frequently Asked Questions
Get the answers you need with helpful, easy-to-find information
General
What does data roaming mean?
Data roaming occurs when your mobile device connects to the internet outside of your home network’s coverage area, typically when you travel to a different country or region. When you roam, your device uses another carrier’s network, which can lead to higher charges because you’re outside your standard coverage zone. Without realizing it, you might incur substantial fees for data usage while roaming, which can result in an unexpectedly high bill.
Error: "This code is invalid" when scanning eSIM
This error may occur due to an incomplete scan, often caused by a poor Wi-Fi connection or an active VPN. Disable your VPN and try scanning again, or manually input the activation code.
To verify eSIM installation:
- On Android: Go to Settings > System > About phone > SIM status, and check the ICCID.
- On iPhone: Navigate to Settings > General > About to locate the ICCID.
If eSIM is properly installed, the new ICCID should be visible.
Important: The eSIM QR code is unique and can only be installed once. If you encounter an error message when scanning the QR code for the first time, please contact our support team at [support email] for assistance.
What eSIM plans do you offer?
TolSim offers three types of eSIM plans:
- Country Plans – Designed for specific countries, these plans are ideal for those traveling to one destination.
- Regional Plans – Cover multiple countries within a particular region, providing broader coverage for regional travelers.
- Lifetime Plans – Long-term plans without time restrictions, perfect for those who need extended connectivity.
Each plan offers different data packages based on your travel needs and location preferences.
For more information, please check our plans
Is my mobile device compatible with the eSIM?
Stayconnected eSIM works with compatible unlocked devices, including smartphones, tablets, and hotspots. Supported brands include popular models from Apple (iPhone, iPad), Samsung Galaxy, Google Nexus, LG, and many others.
Important: Make sure to check your device’s compatibility(link to Compatible devices page) before purchasing an eSIM.
eSIM Activation & Setup
How do I activate my eSIM?
To activate your eSIM, simply scan the QR code provided by your carrier or follow the activation instructions in your eSIM plan. Most devices will prompt you to complete the setup automatically once the QR code is scanned.
What devices are compatible with eSIM?
eSIM is compatible with a wide range of modern smartphones, tablets, and smartwatches. Check your device’s specifications or consult with your device manufacturer to confirm compatibility. Popular devices like iPhones (from iPhone XS onwards) and Google Pixel phones support eSIM.
Do I need a physical SIM to use eSIM?
No, you can use eSIM independently or alongside your physical SIM. For instance, you can use your physical SIM for calls and the eSIM for data, or you can switch entirely to eSIM if you prefer.
What should I do if I encounter issues during eSIM activation?
If you face any issues during activation, make sure your device’s software is up to date. If the problem persists, try restarting your device or re-scanning the QR code. You can also reach out to our customer support team for further assistance.
Billing & Payments
Are there any hidden fees in my eSIM plan?
No, there are no hidden fees. The price you see for your eSIM plan includes all taxes and charges. However, if you’re using additional services like data add-ons, those will be clearly listed at checkout.
How do I manage my eSIM billing?
You can easily manage your billing by logging into your account on our website. From there, you can view your payment history, update your payment method, and track your subscription status.
How can I view my billing history?
You can view your billing history by logging into your account and navigating to the “Billing” or “Payment History” section. This will show you a detailed list of past transactions, including plan purchases and any additional charges.
What payment methods do you accept?
We accept a variety of payment methods including credit and debit cards and other secure payment options. You can choose your preferred method during checkout.