Last updated on February 18, 2026.
Privacy Policy
This Privacy Policy (“Policy”) explains how Skyline Solutions UAB (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use our website https://tolsim.com and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Policy.
Company Information
Skyline Solutions UAB
Registration No: 306947870
Registered address: Giedraičių g. 39-R53, Vilnius, LT-09302
Email: [email protected]
What Data We Collect
Depending on your interaction with our website or purchase of an eSIM, we may collect the following categories of data:
Full name, email address, and billing information
Device identifiers (IMEI, ICCID, EID) and SIM activation details
Order history and transaction records
IP address, browser information, and usage logs
Communication preferences and consent choices
Information necessary for fraud prevention and regulatory compliance
- Payment card data are not processed or stored by us; all transactions are securely handled by our acquiring partners in compliance with PCI DSS standards.
We do not knowingly collect or store personal data of individuals under 16 years of age.
Why We Collect Your Data
We process personal data for the following lawful purposes:
To provide, activate and manage eSIM services (contractual necessity)
To process payments and deliver order confirmations
To detect and prevent fraudulent activity (legitimate interest)
To comply with legal obligations (e.g., tax and telecommunication regulations)
To improve our Services and customer experience
To send promotional or service-related communications only with your explicit consent
You may withdraw your consent for marketing communications at any time by contacting us at [email protected].
Sharing Data with Third Parties
To deliver our Services, we may share certain information with:
Telecommunications operators and connectivity platform providers to enable eSIM activation
Payment processors (for secure payment transactions)
Technical and IT service providers (e.g., hosting and analytics tools)
We may share personal data with third-party service providers who support the operation of our Services, including payment processing partners and telecommunications suppliers.
All third-party service providers act as data processors under Article 28 of the GDPR and process data solely under our documented instructions.
If personal data are transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses (2021/914/EU) are applied to ensure data protection and compliance.
Data Retention
We store personal data only as long as necessary to fulfil the purposes outlined in this Policy:
Account and transaction data — up to 10 years to comply with legal obligations. This retention period complies with Lithuanian accounting and taxation regulations
Technical and log data — up to 12 months
Marketing consent records — until withdrawn
After these periods, data is securely deleted or anonymized.
Safeguarding and Security
Skyline Solutions UAB applies appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access.
All information is stored on secure servers within the European Union and access is limited to authorized personnel only.
We use encryption, pseudonymization and access-control measures to protect personal data against unauthorized access or disclosure.
Cookies and Tracking
Our website uses cookies and similar technologies to ensure the proper functioning of the website, enhance user experience, analyze traffic, and support marketing activities where consent has been provided.
Cookies are small text files stored on your device when you visit a website. They may be set by us (first-party cookies) or by third parties whose services we use.
Types of Cookies We Use
We use the following categories of cookies:
• Essential cookies – required for the operation of the website and cannot be disabled.
• Analytics cookies – help us understand how visitors interact with the website.
• Marketing cookies – used to deliver relevant advertisements, only with user consent.
Detailed Cookie List
The table below provides an overview of the main cookies used on our website, including their purpose, provider, and retention period.
We use a consent-based cookie banner that allows you to accept, reject, or customize non-essential cookies in compliance with the ePrivacy Directive and GDPR.
Some cookies listed above (such as analytics cookies) are only activated after the user has provided explicit consent via the cookie banner.
If such consent is not given, these cookies will not be placed on the user’s device.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their policies independently.
Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
Access a copy of your personal data
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to certain processing activities
Request data portability
Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
We will respond to your request within 30 days from receipt. If additional time is needed due to complexity, we will notify you accordingly (Article 12(3) GDPR).
If you believe that your rights have been violated, you may lodge a complaint with the State Data Protection Inspectorate (VDAI) of Lithuania.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The latest version will always be available on our website with the “Effective Date” shown above.
Significant changes will be communicated to users by email or website notification.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
[email protected]
Skyline Solutions UAB, Giedraičių g. 39-R53, Vilnius, LT-09302
Reg. No 306947870
